Privacy Policy

At Navoris Hotel, we value the privacy of our guests, website visitors, and individuals who contact us. This Privacy Policy has been prepared to explain for what purposes personal data collected through our website, direct reservation channels, telephone, e-mail, and other communication methods is processed, how it is protected, and what rights data subjects have.

This policy has been prepared in accordance with the Turkish Personal Data Protection Law No. 6698, relevant secondary legislation, and, where applicable, international personal data protection principles.

1. Data Controller

Your personal data is processed, within the scope of the Turkish Personal Data Protection Law No. 6698, by the company whose details are provided below, acting as the data controller:

Property Name: Navoris HotelLegal Trade Name: Pinhan Otelcilik ve İnşaat Enerji Turizm Sanayii A.Ş.Tax Number: 704 037 84 56Tax Office: Hocapaşa Tax OfficeAddress: Navoris Hotel, Sirkeci / Fatih, IstanbulE-mail: info@navorishotel.comPhone: +90 212 511 02 90Mobile: +90 533 378 95 90

Your personal data is processed within the scope of accommodation, reservation, communication, and guest relations services provided under the Navoris Hotel brand.

2. Personal Data Processed

Depending on the nature of the services provided, Navoris Hotel may process the following personal data:

Identity information: name, surname, nationality, passport or identity information, date of birth, and similar information.

Contact information: telephone number, e-mail address, address, and other contact details.

Reservation and accommodation information: check-in and check-out dates, room type, number of guests, special requests, reservation number, payment and invoice details.

Financial information: payment method, collection details, invoice information, and payment-related records to the extent necessary.

Transaction security and technical data: IP address, website visit information, cookie records, device and browser information.

Guest experience data: requests, complaints, satisfaction feedback, reviews, and correspondence with our hotel.

Information required under legal obligations: accommodation records, identity notification information, and information that must be reported to relevant public authorities.

3. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

Receiving, confirming, and managing reservation requests.

Providing accommodation services.

Carrying out identity verification, check-in, and check-out procedures.

Managing payment, collection, invoicing, and accounting processes.

Evaluating guest requests, special requests, complaints, and satisfaction feedback.

Fulfilling legal notification and record-keeping obligations.

Ensuring hotel security, transaction security, and service quality.

Improving the performance of our website, user experience, and digital services.

Carrying out direct reservation, campaign, and information processes.

Responding to requests from authorized public institutions and authorities.

Preventing, following up, and resolving legal disputes.

4. Methods of Collecting Personal Data

Your personal data may be collected through the following channels:

Reservation and contact forms on our website.

Telephone, e-mail, WhatsApp, or other communication channels.

Directly at the hotel reception and during the accommodation process.

Online travel agencies and third-party reservation platforms.

Channel managers, booking engines, payment infrastructures, and similar technical systems.

Cookies and website analytics tools.

Information provided through public authorities, payment institutions, or business partners.

5. Legal Grounds for Processing Personal Data

Your personal data may be processed based on the legal grounds specified under the Turkish Personal Data Protection Law No. 6698. These may include the establishment or performance of a contract, explicit provision by law, fulfillment of the data controller’s legal obligations, establishment, exercise, or protection of a right, legitimate interests, and, where necessary, explicit consent.

In particular, certain data is processed for the establishment and performance of the accommodation contract, while identity notifications, accounting records, and similar data are processed due to legal obligations.

6. Transfer of Personal Data

Your personal data may be shared, to the extent required by the service and in accordance with applicable legislation, with the following persons, institutions, and organizations:

Authorized public institutions and authorities.

Police departments, gendarmerie, tax offices, courts, and other authorized official authorities.

Payment institutions, banks, and financial service providers.

Accounting, legal, information technology, and technical support service providers.

Booking engines, channel managers, online travel agencies, and business partners.

E-mail, cloud, website, analytics, and digital marketing service providers.

Such transfers are carried out only for the purposes of providing the service, fulfilling legal obligations, maintaining technical infrastructure, completing payment and reservation processes, or protecting legal rights.

7. International Transfer of Personal Data

Within the scope of our website, booking engine, e-mail infrastructure, cloud services, analytics tools, or online travel platforms, some of your personal data may be processed or stored on servers of service providers located abroad.

Such transfers are carried out in accordance with applicable legislation and by taking the necessary security measures. Where international data transfer is required, we act in accordance with the legal conditions required by the relevant legislation.

8. Cookies and Website Use

Cookies may be used on our website to improve user experience, measure site performance, ensure security, and carry out digital marketing activities.

Cookies may be classified as strictly necessary cookies, performance and analytics cookies, functional cookies, and marketing cookies.

You can manage, delete, or block cookies through your browser settings. However, if certain cookies are disabled, some parts of our website may not function as expected.

A separate “Cookie Policy” page may be prepared for more detailed information regarding the cookies used on our website.

9. Retention Period of Personal Data

Your personal data is retained for the period required by the purpose of processing and in accordance with the legal retention periods stipulated under applicable legislation.

Records related to reservations, accommodation, invoices, payments, and legal notifications may be retained for the periods required by the relevant legislation. When the retention period expires or the purpose of processing no longer exists, your personal data is deleted, destroyed, or anonymized in accordance with the law.

10. Security of Personal Data

Navoris Hotel takes necessary technical and administrative measures to prevent unlawful processing, unauthorized access, loss, alteration, or disclosure of personal data.

In this context, access to personal data is granted only to authorized persons, security measures are implemented in digital systems, and data security is taken into consideration in processes carried out with service providers.

11. Rights of the Data Subject

Data subjects have the right, within the scope of the Turkish Personal Data Protection Law No. 6698, to learn whether their personal data has been processed, to request information if their personal data has been processed, to learn the purpose of processing and whether the data is used in accordance with that purpose, to know the third parties to whom the data has been transferred, to request correction of incomplete or inaccurate data, and, where the legal conditions are met, to request deletion or destruction of their personal data.

You may contact us through the following channels to exercise these rights:

E-mail: info@navorishotel.comPhone: +90 212 511 02 90Mobile: +90 533 378 95 90Address: Navoris Hotel, Sirkeci / Fatih, Istanbul

Your requests will be evaluated according to the nature of the request and within the periods prescribed by applicable legislation.

12. Third-Party Links

Our website may contain links to booking engines, online travel agencies, map services, social media platforms, or third-party websites.

Navoris Hotel is not responsible for the privacy practices of such third-party platforms. We recommend that you review the privacy policies of these platforms before using them.

13. Changes to This Policy

Navoris Hotel reserves the right to amend this Privacy Policy from time to time in line with changes in legislation, technical requirements, or updates to service processes.

The current Privacy Policy becomes effective as of the date it is published on our website.

Last updated: 04.05.2026